SHIPPING AND DELIVERY

DELIVERY TIME

Orders will be shipped with a valid tracking code, within 5 business days after payment confirmation in our system. The delivery time usually ranges from 5 to 15 business days after the order is shipped, and it may extend up to 21 business days, depending on the supplier's location and the destination of the order to be shipped.

Note: In specific situations, the mentioned delivery times above may be extended for more days due to various reasons such as delays, strikes, holidays, peak postal service demand periods, and other factors that are beyond our control.

ALPHA NIVELO Store guarantees order delivery, and in case of loss or misplacement, we commit to refund the customer the total amount paid if the product is not delivered within 45 days from the shipping date.

In the case of purchasing 2 or more products in our store, you may receive more than one package, as they may come from different suppliers. Don't worry if you receive one product and then another, it's completely normal.

GENERAL CONDITIONS

Shipping Address

ALPHA NIVELO Store will send the products to the address provided by the customer. Therefore, to avoid issues with the delivery of your order, we kindly request that you pay attention when entering the address to which you want your order to be sent.

Recipient Absence

Make sure that there is someone at the delivery address to receive your products.

Incorrect or Incomplete Address

ALPHA NIVELO is not responsible for incorrect or incomplete destination addresses entered by the customer in the store. In case of an incorrect or incomplete address, the package will be returned to the supplier.

If delivery is not possible due to an incorrect address provided by the customer or the customer's absence at the delivery location, the customer will not be entitled to a refund! It will be necessary to pay for a new shipment to resend the product.

By making a purchase on our website, the customer accepts the terms and rules established by ALPHA NIVELO Store.