Use it to fill in sparse areas and define the outline of your beard or mustache. You can also use it on your eyebrows, taking care to avoid contact with your eyes.

Yes, it’s water- and sweat-resistant. To remove it, wash the area with soap and water and rub gently.

Peroxide and ammonia are not listed among the ingredients on the packaging. If you have an allergy, check the full ingredient list before use.

Yes. You can apply the pen to gray hairs to temporarily blend them in. Choose the shade closest to your natural beard color.

No. It provides a temporary cosmetic effect by making sparse areas look fuller and defining the outline.

No. We currently do not offer Cash on Delivery (COD). To ensure a secure and reliable shopping experience, all orders must be paid before they are shipped. You can purchase with confidence using our secure payment methods.

Thousands of customers have already received their orders safely, with tracking available throughout the delivery process.

We accept all major credit and debit cards, as well as other secure payment methods available during checkout. All transactions are processed through encrypted and secure payment systems.

Depending on your location, different payment methods may be available during checkout. Simply proceed to checkout to see the payment options offered for your order.

Installment payments are currently available only for orders delivered within Mexico.

For orders delivered in Mexico, select “OXXO, Mercado Pago, bank transfers & installments” at checkout. After placing your order, you’ll receive a secure payment link by email. Open the link, choose a supported card, and review the available installments, interest, total amount, and conditions before confirming your payment.

In some cases, shipping carriers or customs authorities may require additional information to process international shipments. If this is necessary, our team will contact you directly with clear instructions.

Most orders are delivered within 3 to 9 business days, depending on the delivery location. Every order includes a tracking number so you can follow your shipment every step of the way.

We offer free express shipping on eligible orders. To confirm shipping availability and delivery details for your address, simply enter your shipping information during checkout before completing your order.

As soon as your order ships, you'll receive an email with your tracking number and instructions to follow your delivery. If you need any assistance, our support team will be happy to help you check your order status.

Yes. Thousands of customers have trusted Alpha Nivelo to improve their everyday hearing experience. Every purchase is processed through secure, encrypted payment systems, and all orders include tracking so you can follow your delivery every step of the way. Our support team is also available before and after your purchase whenever you need assistance.

If your product has a manufacturing defect during the warranty period, our support team will help resolve the issue in accordance with our Warranty Policy. Simply contact us, and we'll guide you through the next steps.

Alpha Nivelo is an online store. This allows us to serve customers across different locations while providing a fast, secure, and convenient shopping experience. All orders are placed through our website and include tracking from shipment to delivery.

We're here to help before, during, and after your purchase. If you have any questions, simply click the "Need Help?" chat icon in the bottom corner of your screen to chat with one of our support specialists. You can also use our contact form or email us directly at alphanivelo@alphanivelo.com. We'll be happy to assist you.