Sonus™ is designed for adults with mild to moderate hearing loss. It helps improve speech clarity and everyday listening, whether you're at home or in social environments.

No. Sonus™ is intended for people with mild to moderate hearing loss. If you have severe or profound hearing loss, we recommend consulting a hearing care professional to determine the most appropriate solution for your needs.

If you know your hearing loss is mild to moderate, Sonus™ may be an excellent choice. If you're unsure about the degree of your hearing loss, we recommend getting a hearing test or consulting a hearing care professional before purchasing.

Not necessarily. Sonus™ does not require a prescription, and many people begin using it without a hearing test. However, if you're unsure about your hearing loss or believe it may be severe, we recommend consulting a hearing care professional.

Yes. Sonus™ features listening modes designed to help reduce background noise and improve speech clarity, making conversations easier to follow in a variety of everyday situations.

Yes. Sonus™ is fully rechargeable and provides up to 24 hours of use on a single charge, depending on the listening mode and volume level. A full recharge typically takes about 2 to 3 hours.

No. We currently do not offer Cash on Delivery (COD). To ensure a secure and reliable shopping experience, all orders must be paid before they are shipped. You can purchase with confidence using our secure payment methods.

Thousands of customers have already received their orders safely, with tracking available throughout the delivery process.

We accept all major credit and debit cards, as well as other secure payment methods available during checkout. All transactions are processed through encrypted and secure payment systems.

Depending on your location, different payment methods may be available during checkout. Simply proceed to checkout to see the payment options offered for your order.

Installment payments are currently available only for orders delivered within Mexico.

For orders delivered in Mexico, select “OXXO, Mercado Pago, bank transfers & installments” at checkout. After placing your order, you’ll receive a secure payment link by email. Open the link, choose a supported card, and review the available installments, interest, total amount, and conditions before confirming your payment.

In some cases, shipping carriers or customs authorities may require additional information to process international shipments. If this is necessary, our team will contact you directly with clear instructions.

Most orders are delivered within 3 to 9 business days, depending on the delivery location. Every order includes a tracking number so you can follow your shipment every step of the way.

We offer free express shipping on eligible orders. To confirm shipping availability and delivery details for your address, simply enter your shipping information during checkout before completing your order.

As soon as your order ships, you'll receive an email with your tracking number and instructions to follow your delivery. If you need any assistance, our support team will be happy to help you check your order status.

Yes. Thousands of customers have trusted Alpha Nivelo to improve their everyday hearing experience. Every purchase is processed through secure, encrypted payment systems, and all orders include tracking so you can follow your delivery every step of the way. Our support team is also available before and after your purchase whenever you need assistance.

Sonus™ includes a 1-year warranty against manufacturing defects. We also offer a 60-day trial, giving you time to try the product with confidence. If it isn't the right solution for you, you may request a return within that period according to our Refund Policy.

If your Sonus™ has a manufacturing defect during the warranty period, our support team will help resolve the issue in accordance with our Warranty Policy. Simply contact us, and we'll guide you through the next steps.

We want you to shop with confidence. That's why we offer a 60-day trial. If, after trying Sonus™, you decide it isn't the right solution for you, you may request a return within that period according to our Refund Policy.

Alpha Nivelo is an online store. This allows us to serve customers across different locations while providing a fast, secure, and convenient shopping experience. All orders are placed through our website and include tracking from shipment to delivery.

Because we're an online-only store, we don't offer in-person demonstrations or product trials. However, we want you to shop with confidence. That's why Sonus™ includes a 60-day trial and a 1-year warranty against manufacturing defects.

We're here to help before, during, and after your purchase. If you have any questions, simply click the "Need Help?" chat icon in the bottom corner of your screen to chat with one of our support specialists. You can also use our contact form or email us directly at alphanivelo@alphanivelo.com. We'll be happy to assist you.